These Terms & Conditions ("Terms") set out the agreement between you, the customer, and Flower Delivery Harlesden ("we", "us", or "our") regarding the online purchase, delivery, and supply of our flower arrangements and related products throughout Harlesden and the surrounding area. By submitting an order through our website, you confirm your acceptance of these Terms. Please read them in full before placing an order.
These Terms govern all flower and gift purchases made via our website for delivery across Harlesden and neighbouring districts. Additional conditions may apply for particular products or promotions and will be specified with those products. Your statutory rights are not affected by these Terms.
To place an order with Flower Delivery Harlesden, select the desired product(s) and follow the website's guided checkout process. You are responsible for providing complete and accurate information, including recipient name, delivery address in Harlesden or surrounding locations, contact details, and any relevant delivery instructions. After confirming and submitting your order, you will receive an order acknowledgment via the website and/or SMS, containing the details of your order.
Your order constitutes an offer to buy our services. Acceptance of your order and formation of the contract between you and Flower Delivery Harlesden occurs when you receive a confirmation message stating your order has been dispatched. We reserve the right to decline your order for any lawful reason, including but not limited to product unavailability or payment issues. If unavailable, we will inform you and make a refund or recommend alternatives.
All products shown on our website are subject to availability. Inclusion of a product does not guarantee its availability at the time of order. In the unlikely event that certain blooms or products become unavailable, we will substitute with flowers of equal or greater value and as similar as possible to the ordered items, ensuring overall design and value are maintained.
Images on our website are for illustration only, as natural products may vary slightly in colour, size, or shape. Accessories shown are only included where described.
We provide online flower delivery across Harlesden and surrounding areas, subject to coverage confirmed during checkout. Same day, next day, or named day services may be available, subject to order cut-off times and product availability. Specific delivery location details, including postal codes covered, are provided on our website. Please ensure delivery addresses and instructions are correct. We are not liable for orders not delivered due to incomplete or inaccurate address details.
Deliveries are made by our team or nominated couriers. Where possible, we aim to deliver within the chosen time window, but we cannot guarantee exact times. If the recipient is unavailable, we may attempt to leave with a neighbour or in a safe place, unless otherwise instructed.
All product prices and charges for delivery are clearly displayed on our website and are inclusive of applicable VAT (where relevant). Prices are in Pound Sterling (GBP). Payment must be made in full at the time of order using the accepted online payment methods (such as debit/credit card or secure payment gateways as displayed at checkout). Orders are only processed upon successful payment.
We take all reasonable precautions to ensure payment security. However, you are responsible for using secure devices and valid payment details when completing your purchase online for flower delivery in Harlesden.
You may cancel or amend your order for standard flowers up to 24 hours before scheduled delivery by contacting our customer service team. For bespoke, same-day, or personalised orders, cancellations/amendments may not be possible after your order has been confirmed, as we may have begun preparation or dispatched the product.
If you wish to cancel or amend your order, please provide your order number and details. If eligible, a full refund will be issued to your original payment method. Once cancellation deadlines have passed, refunds can only be granted in cases of defect, damage, or order failure as set out below.
At Flower Delivery Harlesden, we take pride in delivering fresh, high-quality flowers. If your flowers or gift items arrive damaged, wilted, or not as described, please notify us within 48 hours of delivery with photographs and relevant details. Upon verification, we may offer a replacement, partial refund, or full refund as appropriate. Due to the perishable nature of flowers, returns may not always be possible, but we will always strive to resolve complaints fairly.
Complaints received after 48 hours from delivery may not be eligible for redress as the quality of perishable products can deteriorate rapidly.
We will supply our products with reasonable skill and care. While we endeavour to ensure the website is accurate and that all products reach their destination in prime condition, our liability is restricted as follows:
All content on the Flower Delivery Harlesden website, including but not limited to text, images, product descriptions, and logos, is the property of Flower Delivery Harlesden or its licensors and is protected by intellectual property laws. You may not use or reproduce any part of our website for commercial use without our written permission.
Your privacy is important to us. Information you provide during the order process is processed in line with applicable UK data protection laws. We will only use your personal data to fulfil your order, contact you about your purchase, or, with your consent, send relevant marketing updates. Full details are provided in our privacy policy.
We may amend, update or revise these Terms & Conditions from time to time to reflect changes in our products, delivery processes, or legal requirements. The latest version will always be displayed on our website. The terms in effect at the time of your order will apply to your transaction.
These Terms & Conditions, and any disputes or claims arising out of or in connection with flower delivery services provided to you in Harlesden and neighbouring areas, shall be governed in accordance with the laws of England and Wales. Both parties irrevocably submit to the exclusive jurisdiction of the English courts for resolution of any disputes.
If you need assistance with your order or have questions about these Terms, please refer to our website for customer service opening times, online chat support, or web contact form. Our team is happy to resolve any concerns relating to online flower delivery in Harlesden.
Should any provision of these Terms be found invalid, unlawful, or unenforceable by a court, that provision will be deemed severed and will not affect the validity and enforceability of the remaining Terms. These Terms represent the entire agreement between the customer and Flower Delivery Harlesden regarding online orders for flower delivery in Harlesden and surrounding areas.
Note: These Terms & Conditions apply to all customers placing online orders for delivery in Harlesden and the wider surrounding regions. By proceeding with your purchase, you agree to be bound by the above Terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Harlesden, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Harlesden.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
