Returns, Refunds & Complaints Policy at Flower Delivery Harlesden

Our Commitment to Fresh Flowers in Harlesden

At Flower Delivery Harlesden, we believe that every bouquet should arrive vibrant, fragrant, and display-ready. As a trusted local florist, we supply fresh flowers to Harlesden households and businesses daily, with every delivery backed by our renowned Freshness Guarantee. Your satisfaction is our top priority, and our returns, replacement, and complaints process is designed to offer complete peace of mind.

Fresh Flowers Guarantee

We guarantee that all flowers delivered within Harlesden arrive fresh and blooming, prepared by our expert florists. Our freshness window ensures flowers remain stunning for at least 5 days after delivery, provided they are cared for as advised in our included care guide. Should your flowers not meet these standards, we are here to help resolve any issues quickly and professionally.

Damaged-on-Arrival Policy

If your order arrives damaged or in an unsatisfactory condition, please contact us as soon as possible. To support a fast resolution, we ask that you:

• Notify us within 24 hours of receiving the delivery.
• Provide a brief description and photographs of the issue.

This helps us investigate and uphold our Fresh Flowers Guarantee to every valued customer in Harlesden.

Refund and Replacement Options

Your happiness is important to us. If your flowers do not meet expectations due to quality or damage, you have the option to:

• Request a replacement bouquet, which we will dispatch as quickly as possible.
• Request a full or partial refund, depending on the circumstances.

We assess every case individually to ensure a fair resolution. Most cases are resolved swiftly to minimise any inconvenience.

Complaints Process

If you have a complaint regarding any aspect of your experience, please let us know right away. Our complaints procedure is simple and transparent:

1. Contact our team with details of your complaint, including your order number and delivery date.
2. We will acknowledge your complaint, usually within 24 hours, and investigate thoroughly.
3. Once reviewed, we will contact you with the outcome and any proposed solution.

Your feedback is crucial in helping us improve our services for all Harlesden customers.

Trusted Harlesden Florist Serving the Local Community

Flower Delivery Harlesden has proudly served local homes and businesses for years. Our reputation has been built on reliability, a friendly approach, and our Freshness Guarantee. We take pride in bringing premium quality flowers to your doorstep and stand by every bouquet we deliver in Harlesden.

Contact Us

If you need to request a return, refund, replacement, or wish to make a complaint, our dedicated support team is ready to assist. Please reach out through the contact options provided on our website, and we will respond promptly. Thank you for trusting Flower Delivery Harlesden with your flower needs – your satisfaction means everything to us.